Epic SMART on FHIR Authentication Failures

Incident Report for PatientIQ

Resolved

This incident has been resolved.
Posted Jul 31, 2024 - 14:15 CDT

Monitoring

The fix has been released to production and we are monitoring results now.
Posted Jul 31, 2024 - 13:58 CDT

Update

Our fix for SMART on FHIR authentication is confirmed working in our staging environment, so we are promoting the change to production now.
Posted Jul 31, 2024 - 13:28 CDT

Identified

We believe we have identified the root cause and are working on a hotfix to production to address the failing authentication attempts.
Posted Jul 31, 2024 - 12:09 CDT

Update

We are continuing to investigate this issue.
Posted Jul 31, 2024 - 11:56 CDT

Investigating

We are currently investigating a subset of customers experiencing SMART on FHIR authentication issues. We will provide updates as we learn more.
Posted Jul 31, 2024 - 11:54 CDT
This incident affected: SMART on FHIR Applications (Epic Application, Athena Application).
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