EHR Data Ingestion Delay

Incident Report for PatientIQ

Resolved

This incident is resolved. Inbound transmission processing has returned to normal for the vast majority of organizations.

A small number of customers still have a residual backlog from the delay. We've reached out to each of them directly with status and expected clear time.

Posted Sep 02, 2026 - 17:37 CDT

Update

Backlog processing continues. The vast majority of customers have now seen full data recovery. We are focused on the small number of remaining accounts, all larger customers with more data to process. We will post an update once those are caught up.

Posted Sep 02, 2026 - 15:29 CDT

Update

Redox's data replay is fully underway, processing at 3-4x typical throughput to catch up as quickly as possible. We will post an update once we have a clearer ETA for full recovery.

Posted Sep 02, 2026 - 13:31 CDT

Monitoring

Redox has begun replaying the delayed EHR data. Data will catch up progressively over the coming hours, with recovery time varying by account size. We will post another update once we have a clearer timeline, or once ingestion is complete.

Posted Sep 02, 2026 - 12:51 CDT

Update

Redox has fixed the root cause. We have verified the fix on our end. Redox is about to begin replaying the delayed EHR data. We will post an update once the replay is underway.

Posted Sep 02, 2026 - 12:30 CDT

Update

Redox continues to work on a fix for the authentication issue on their end. We will post another update within 30 minutes, or sooner if anything changes.

Posted Sep 02, 2026 - 11:52 CDT

Update

Redox has confirmed the issue originates on their end and identified the change that caused it. They are working on a fix now. Once resolved, we will replay all EHR data from the affected time period to bring everything current.

Posted Sep 02, 2026 - 11:17 CDT

Identified

We have identified the root cause. An unexpected, unintended change in authentication behavior from our upstream provider, RedoxEngine, is blocking data ingestion.

We are working with RedoxEngine to mitigate the issue and restore normal processing. We will post another update within the hour.

Posted Sep 02, 2026 - 10:53 CDT

Investigating

We are investigating a delay in processing incoming EHR data from Redox. Data is being received but is not yet reflected in the platform. We will post updates as we learn more.

Posted Sep 02, 2026 - 10:27 CDT

This incident affected: EHR Data Feeds.