Delayed EHR Data Delivery - Upstream Vendor Outage (RedoxEngine)

Incident Report for PatientIQ

Resolved

This incident has been resolved.

Posted Sep 08, 2026 - 15:00 CDT

Monitoring

Data is flowing again. We are monitoring closely. We will confirm the issue is fully resolved once Redox confirms it on their end.

We'll post another update once we're confident this is behind us.

Posted Sep 08, 2026 - 14:20 CDT

Investigating

At 1:35pm CT, EHR data transmission stopped. The cause is an outage at Redox, our upstream data exchange provider.

Redox has acknowledged the outage and is working on a fix. You can track their incident directly here: https://status.redoxengine.com/incidents/v94k8fq98ldt. Our incident will also be updated throughout the outage.

No data is being lost. Everything will process once Redox restores service. We will update this page as we learn more.

Posted Sep 08, 2026 - 14:10 CDT

This incident affected: EHR Data Feeds.